Payment Recovery

Measure helps you fight involuntary churn by intelligently handling failed payments and delinquencies. Our automated dunning and payment recovery tools maximize revenue recovery by automating payment retries and proactively notifying customers about expiring payment methods.

Failed Payment Retries

Payment failures are not uncommon and can occur for a variety of reasons. If a payment for an auto-charge invoice fails, Measure’s smart retry system automatically attempts to collect the payment again based on a configurable schedule.

You can design a multi-step recovery workflow that escalates over time. For example, you can configure Measure to:

• Retry the payment and email the customer 1 day after a failure.
• Retry again and send another email 7 days later.
• Notify the internal account owner after 14 days of non-payment.
• Automatically cancel the subscription after 28 days of failed attempts.

Unpaid Invoice Reminders

For invoices that are past due, Measure can send automated dunning messages at regular intervals. You can use one of our pre-configured schedules (Basic, Lenient, or Persistent) or create a custom schedule to match your business’s communication style. You can also enable continuous reminders that are sent on a recurring cadence until the invoice is paid.

Credit Card Expiry Notifications

To prevent future payment failures, Measure can automatically send notifications to customers before their credit card on file expires. This proactive communication prompts them to update their payment information, ensuring a seamless continuation of service and preventing churn due to outdated card details.